Studious support

How can we help?

Last updated: September 22, 2026

Email hello@studious.ca for help with Studious. Include what you were trying to do, your device and any error message. Please keep passwords and private class recordings out of your email.

Record first, create an account when you’re ready

You can try your first class recording without creating an account. After recording, choose to create your Class Notes, then try the notes, practice questions and flashcards made from your class.

Choose “Create account & save notes” to keep your study material. You can also create an account before recording. Only record where you have permission to do so.

Where your recording and notes are saved

Recording starts on your device. Uploading and creating study material require an internet connection. If an upload is interrupted, keep the app and recording on your device and follow its retry instructions.

Your saved Class Notes belong to your Studious account. Sign in with the same account to open them on another device. A guest result still needs to be saved to an account.

Sign-in and email confirmation

If you create an account with email, open the confirmation message and follow its link, then return to Studious. Check your spam folder or use the app’s option to resend the confirmation email if needed.

Use the same sign-in method you used to create your account. Apple’s Hide My Email can give Studious a private relay address; this is expected. Use “Forgot password” for an email-and-password account.

Check your study material

Studious uses AI to turn the material you provide into notes and practice. AI can make mistakes. Check answers and important details against your class sources, especially if the recording contains background noise or interruption gaps.

If processing needs attention, follow the retry option shown in the app. Contact us if the problem continues.

Subscriptions and purchases

In the mobile app, open Account to view your subscription and available upgrade options. If a store purchase is missing, sign in to the Studious account and store account used for that purchase and choose Restore purchases.

Manage or cancel an Apple subscription in your device’s Settings → your name → Subscriptions. For Google Play, open Play Store → your profile → Payments & subscriptions → Subscriptions. Deleting the Studious app or account does not cancel a store subscription. For purchases made on the website, use the subscription management option in your Studious account.

Delete your account

Open Account and choose Delete account, then follow the confirmation steps. Review the information shown before confirming: account deletion removes your account data and cannot be undone.

If you cannot sign in, contact hello@studious.ca for help. We may need to verify that you own the account.

Privacy and terms

Read our Privacy Policy and Terms of Service for details about your information and using Studious.